The below terms and pricing pertain to graphic design work for print. For terms and pricing for other services, or other questions, please contact Don.
GETTING STARTED
Twine Design asks for some preliminary information from you as a client to insure a good working relationship:
- Your company name and your name.
- A valid mailing address.
- A valid phone number, cell phone and possibly fax number.
- An email address or addresses.
The information above is needed to start paperwork, to send to you and for Twine Design's business records.
When the design idea you are envisioning is established, Twine Design will supply you with an estimated design time and a contract of services. A 50% deposit of the estimated time, or minimum $25, and signed contract (mailed or faxed back) is required for Twine Design to start on your design. The deposit is non refundable. Twine Design can assure that you that you will be satisfied with the completed design.
Design work will also NOT BEGIN until all details of the project are established, including size, color, content, and any special graphic files to be used in the design have been received.
FEES & BILLING
Design time rates are based on an hourly standard. The hourly rate is $50 per hour. The minimum charge is one hour, with additional time charged in half hour increments. You will be emailed a press quality PDF of your final layout, or sent a link to download the file(s) if too large for email delivery. Mail delivery via CD or DVD is available by request, for a processing and mailing fee fee of $10. If you require a different file format for your final design, please include this information in the initial consultation.
If the final design time is less than the estimated time, your final balance will be adjusted accordingly.
Any added ideas or revisions, not initially requested, that require more time and thus adding to your balance will be discussed with you ahead of time. No surprises.
A final invoice will be emailed to you. Your final balance must be paid within 15 days after delivery of the final design file(s). A 1.5% finance charge will be assessed on overdue payments.
TIMING
Design jobs requiring 5 hours or less can usually be completed within 5 business days. If a longer time frame is needed by Don, you will be notified in advance. Timing for larger scale projects will be discussed in the initial consultation.
Next day or second day completion is considered a rush job, and will be charged at an hourly rate of $75 per hour. Rush jobs are given a higher priority over other jobs, but are subject to Don’s availability. Please contact Don to discuss availability.
APPROVAL
Don will make his best effort to initially proof the text in your design, but final proofs must be approved for proper spellings (especially if a substantial amount of copy is involved) by you, the client. Please be aware that colors that are decided upon may appear different on various computer monitors. Final colors can always be adjusted based on the project.
COPYRIGHTS
Twine Design retains all copyrights to the graphics created, however, it gives the customer exclusive rights to use them. Twine Design does not retain the right to re-use or re-sell them unless artwork is rejected or not paid for in full. Other exceptions below.
FOR CLIENTS WHO ARE FRANCHISEES OF MAGGIEMOO’S®, MARBLE SLAB CREAMERY®, PRETZELTIME®, PRETZELMAKER®, GREAT AMERICAN COOKIE COMPANY® AND TAF® STORES: Twine Design retains the right to re-use or re-sell designs to other franchisees of these brands that contain graphical elements pertaining to these brands.
Don Twine reserves the right to utilize any and all designs as samples for the Twine Design portfolio.
CHANGES
Twine Design may change, modify, add or remove portions of this policy at anytime, and any changes will become effective immediately upon being posted unless stated otherwise.
This policy was last revised on February 25, 2008.